The following are snippets of conversations I've had in the past couple of days here at my wonderful government job...
#1
Tom - "I have two users, Jane Doe & Sara Smith, that need their FSS activated."
Debbie - "I don't know who those people are."
Tom - "They are contractors."
Debbie - "I've never heard of them. I'll have to get back to you."
10 minutes later......
Debbie - "They are assigned to D.C. so I can't change them."
Tom - "No, they are here in Baltimore. I called both of them on baltimore extensions."
Debbie - "Ok, let me figure this out and get back to you."
10 minutes later......
Debbie - "I just found out who they are. They are the girls upstairs. They are contractors."
Tom - "Yea..."
Debbie - "I activated them and they should be good to go now."
Tom - "Thanks..."
#2
Voicemail from Rhonda - "I can't sign in and I'm locked out of windows, call me back."
Tom - "Ok, I reset your password to whatever3$."
Rhonda - "Ok"
Tom - "That's all lower case, w-h-a-t-e-v-e-r the number 3 and dollar sign."
Rhonda - "Ok"
Tom - "Anything else you need?"
Rhonda - "Oh wait, do I have to type that in?"
Tom - "Um, yes. That's your password."
Rhonda - "Oh, what is it?"
Tom - "w-h-a-t-e-v-e-r the number 3 and dollar sign."
Rhonda - "It's not working because Jim is logged onto this computer."
#3
Voicemail from Darlene - "I can't get to my email, call me back."
Tom - "Ok, what's the problem?"
Darlene - "I click on Outlook and it says 'Outlook Setup.' It works on my other computer in Annapolis, but not this one."
Tom - "Ok, that's because you haven't set it up on this one. We can set it up, or you can just log in to your email from the internet. The internet is probably easier."
Darlene - "Ok, what do I do?"
Tom - "First, open up Internet Explorer."
Darlene - "Ok...let's see....Internet Explorer....Ok, I opened it....sighhhhhh....my email's not here either."
Tom - "Yea, we have to actually go to the website."
#4
Voicemail from Linda - "My xxx account is slow, call me back."
Tom - "We don't support xxx so you'll have to call yyy."
Linda - "Ok, it's just moving really slow."
Tom - "Ok"
Linda - "Like I'll click something and I'll have to wait 3 or 4 minutes for the computer to respond."
Tom - "Yea, sounds like yyy will be able to help you out."
Linda - "And see, I just clicked this icon and it's taking forever."
Tom - "Ok"
Linda - "And when I type it'll take a while to show up. Like I have to type a sentence out word by word to make sure I'm typing it correctly."
Tom - "Allright, well like I said, if you call-"
Linda - "There we go. It finally came up. But it takes forever. I don't know how they expect us to work like this.
Tom - "Ok, well I'm gonna go."
Linda - "I just can't believe how slow it is. This is ridiculous. So yea, you can see where this is frustrating."
Tom - "Yea, I can def see where this is frustrating."
#1
Tom - "I have two users, Jane Doe & Sara Smith, that need their FSS activated."
Debbie - "I don't know who those people are."
Tom - "They are contractors."
Debbie - "I've never heard of them. I'll have to get back to you."
10 minutes later......
Debbie - "They are assigned to D.C. so I can't change them."
Tom - "No, they are here in Baltimore. I called both of them on baltimore extensions."
Debbie - "Ok, let me figure this out and get back to you."
10 minutes later......
Debbie - "I just found out who they are. They are the girls upstairs. They are contractors."
Tom - "Yea..."
Debbie - "I activated them and they should be good to go now."
Tom - "Thanks..."
#2
Voicemail from Rhonda - "I can't sign in and I'm locked out of windows, call me back."
Tom - "Ok, I reset your password to whatever3$."
Rhonda - "Ok"
Tom - "That's all lower case, w-h-a-t-e-v-e-r the number 3 and dollar sign."
Rhonda - "Ok"
Tom - "Anything else you need?"
Rhonda - "Oh wait, do I have to type that in?"
Tom - "Um, yes. That's your password."
Rhonda - "Oh, what is it?"
Tom - "w-h-a-t-e-v-e-r the number 3 and dollar sign."
Rhonda - "It's not working because Jim is logged onto this computer."
#3
Voicemail from Darlene - "I can't get to my email, call me back."
Tom - "Ok, what's the problem?"
Darlene - "I click on Outlook and it says 'Outlook Setup.' It works on my other computer in Annapolis, but not this one."
Tom - "Ok, that's because you haven't set it up on this one. We can set it up, or you can just log in to your email from the internet. The internet is probably easier."
Darlene - "Ok, what do I do?"
Tom - "First, open up Internet Explorer."
Darlene - "Ok...let's see....Internet Explorer....Ok, I opened it....sighhhhhh....my email's not here either."
Tom - "Yea, we have to actually go to the website."
#4
Voicemail from Linda - "My xxx account is slow, call me back."
Tom - "We don't support xxx so you'll have to call yyy."
Linda - "Ok, it's just moving really slow."
Tom - "Ok"
Linda - "Like I'll click something and I'll have to wait 3 or 4 minutes for the computer to respond."
Tom - "Yea, sounds like yyy will be able to help you out."
Linda - "And see, I just clicked this icon and it's taking forever."
Tom - "Ok"
Linda - "And when I type it'll take a while to show up. Like I have to type a sentence out word by word to make sure I'm typing it correctly."
Tom - "Allright, well like I said, if you call-"
Linda - "There we go. It finally came up. But it takes forever. I don't know how they expect us to work like this.
Tom - "Ok, well I'm gonna go."
Linda - "I just can't believe how slow it is. This is ridiculous. So yea, you can see where this is frustrating."
Tom - "Yea, I can def see where this is frustrating."
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Priceless :)
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